Privacy Policy

Last updated: September 9, 2026

ARCAIRA is operated by Azzu Media. This Privacy Policy explains how we collect, use, and protect information when you use ARCAIRA or visit arcaira.com.

1. Information We Collect

Account Information

When you create an ARCAIRA account, we may collect and store:

  • Email address
  • Username
  • Display name
  • Profile picture or avatar

User Content

We may collect and store content you create, upload, or submit while using ARCAIRA, including AI characters and conversations.

Usage Information

We may automatically collect limited information about how you use ARCAIRA, such as pages visited, features used, and general usage and performance information.

2. How We Use Your Information

We use information to:

  • Provide and operate ARCAIRA
  • Create and manage your account
  • Provide AI-powered features and functionality
  • Store and display content you create
  • Improve ARCAIRA and its features
  • Understand how users interact with our service
  • Monitor performance and reliability
  • Prevent abuse, fraud, and misuse
  • Communicate with you when necessary
  • Process subscriptions and payments

3. Your Content and AI Processing

ARCAIRA allows you to create AI characters and have conversations with them.

You may choose to make your characters public or private. Private characters are only accessible to you.

We store the characters you create and the conversations you have with AI characters, including the messages you send and receive.

When you send a message to an AI character, your message is processed by our AI systems to generate a response.

4. Analytics and Tracking

We use third-party analytics and performance services to understand how ARCAIRA is used and to improve our service.

These services include:

  • Vercel Analytics
  • Vercel Speed Insights
  • PostHog
  • Google Analytics

These services may collect information about your interaction with our website or service and may use cookies or similar technologies.

5. Third-Party Service Providers

We use trusted third-party providers to help operate ARCAIRA, including:

  • Supabase for authentication, database, and storage
  • Vercel for hosting and infrastructure
  • Polar for subscription and payment processing
  • Google for account services
  • The analytics and performance providers listed above

These providers may process information as necessary to provide their respective services.

6. Payments

ARCAIRA uses Polar to process subscriptions and payments.

When you purchase a subscription, Polar may collect and process payment and billing information necessary to complete the transaction and manage your subscription.

ARCAIRA does not directly store your full payment card details.

7. Data Retention and Security

We retain information for as long as reasonably necessary to provide ARCAIRA, maintain our services, comply with applicable obligations, and resolve disputes.

We take reasonable measures to protect information from unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee complete security.

8. Account Deletion and Your Choices

You may request deletion of your ARCAIRA account and associated personal information by contacting account-deletion@arcaira.com.

You may also contact us if you believe information associated with your account is inaccurate or if you have questions about how your information is handled.

9. International Processing

ARCAIRA and the third-party services we use may process and store information in countries other than your own.

10. Children's Privacy

ARCAIRA is only available to individuals who are 13 years of age or older.

You must be at least 13 years old to create an account or use ARCAIRA. We do not knowingly collect personal information from anyone under the age of 13.

If you believe that someone under the age of 13 has created an account or provided personal information to ARCAIRA, please contact us at legal@arcaira.com. We will take appropriate steps to review and delete the information where required.

11. Third-Party Links

ARCAIRA may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Last updated date at the top of this page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

ARCAIRA
Operated by Azzu Media
Website: arcaira.com
Email: legal@arcaira.com